Useful example

Customer-Onboarding Capacity

A plain-language example for customer-success and implementation teams. Use it to think about whether an improvement changes total process output, not just one local activity.

Find my process constraint

Example situation

The team receives more new customers than it can fully onboard, and delays are appearing before launch.

Typical model inputs

Flow unit
new customers
Demand
30 customers per month

Capacity signals

Welcome call

42 per month

Enough appointment capacity.

Configuration

24 per month

Likely leading capacity constraint.

Go-live check

36 per month

Can handle more configured customers.

Improvement test

Reducing configuration time has a direct system-level effect; improving welcome calls does not yet increase launches.